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Case Study: NoteMachine

"In our industry, reliability and customer service is everything, which is why we decided to engage with Shred-it and its regularly scheduled paper shredding and document destruction services approximately six years ago.” 
- David Windross, Depot Manager NoteMachine

Leading ATM network provider uses Shred-it to destroy confidential data

NoteMachine is one of Europe’s leading ATM businesses, with one of the largest cash machine networks across the UK, annually supplying more than £10 billion of cash to the more than 20 million people who use their ATMs every month. Based in Crickhowell in Wales, the company has five depots across the UK,  as well as 8,500 ATMs that they regularly replenish.  Making sure customers’ money is available and accessible 24/7 is vital to their business but with that level of service comes the responsibility of protecting a large quantity of confidential data and paper records. 
 

A cost-effective and reliable shredding service is vital for NoteMachine

When NoteMachine first started its business 20 years ago, the owners burned paper-based information in their back garden. Things have changed a lot since then and the company quickly realised this was not a sustainable way of doing business and moved to a professional shredding service 16 years ago. 

David Windross, Depot Manager at NoteMachine,  said, “We have a vast amount of sensitive information  in the business, from the more obvious financial data,  to our HR and employee records, which requires updating on a regular basis. This means we create a lot of paper records that must be securely managed. Furthermore, our vault staff deal with vast quantities  of sensitive information that we can’t just throw away  in the recycling.

“In our industry, reliability and customer service is everything, which is why we decided to engage with Shred-it and its regularly scheduled paper shredding and document destruction services approximately six years ago. Since then, we have been continuously impressed by their reliability and cost-effectiveness, which leaves us satisfied in the knowledge our confidential documentation is protected and has  been compliantly destroyed."

“We are always provided with  a Certificate of Destruction  to confirm that the shredding  has taken place. This is essential  for our internal compliance  needs and takes a big weight  off our shoulders.”
- David Windross, Depot Manager NoteMachine

How Shred-it has helped NoteMachine deal with sensitive paper records 

NoteMachine’s five depots in the UK collect a total  of 200 large bags of sensitive data every week.  Because of the scale of shredding required and the fact that the company doesn’t have enough space to physically store such a large number of bags, service reliability is essential. That is why the confidential information has to be collected on a strict schedule twice a week by Shred-it. 

“We can always rely on the drivers arriving when they say they are going to, giving us the reassurance that our confidential information is being managed, processed and destroyed compliantly. Furthermore, we are always provided with a Certificate of Destruction to confirm  that the shredding has taken place. This is essential for our internal compliance needs and takes a big weight off our shoulders. 

“Reliability, peace of mind, cost-effectiveness and customer service. Those are the greatest benefits of working with Shred-it. We also have a great working relationship with our account manager who is always  on hand to help with an enquiry if we have one,  so I cannot recommend them highly enough.  The fact that they protect, understand and manage  our confidential information gives everyone in the company peace of mind.”

What are the three key  benefits of Shred-it?
  • Excellent customer service
  • Cost-effectiveness
  • Peace of mind by providing a Certificate of Destruction.

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