Frequently Asked Questions
What size jobs do you accept?
Shred-it has shredding options to service all jobs, large or small. Our customers range from small offices to major multi-national organisations. Depending on your needs, many of our locations offer walk-in services, so you can bring a small quantity of documents that you need destroyed to our branch for shredding. In addition, Shred-it's enterprise solutions include services designed for large organisations, such as consolidated billing, a dedicated customer service team and detailed reporting.
What type of material do you shred?
We can shred just about anything, but we mostly shred paper. And instead of using conventional strip-cut shredders, we use crosscut shredding technology that reduces the paper to fine, confetti-like pieces. In addition, there's no way the paper we shred can ever be reconstructed again, because the confetti-like pieces are immediately mixed with millions of pieces of other shredded documents.
Our unique technology can also destroy other materials including fabric, plastic, electronics and metals. Yes, that means CDs, hard drives, videotapes, DVDs and even casino chips. If you have any questions about the material you would like to shred, "Contact Us" directly.
Do I need to sort the paper?
Not at all. All you need to do is put the documents into the locked containers we provide and that's it. You don't have to worry about removing anything else, not even paper clips, staples or binder clips. Our shredders can handle that.
How is the stored material kept safe before it is shredded?
Your employees put the documents that they want shredded into Shred-it's locked containers.
We will help you decide how many containers are needed and place them in convenient locations throughout your office.
What happens if our console is full before the regularly scheduled service time?
If your container fills up too quickly, just give us a call. We’ll be happy to schedule an extra collection. If it starts to happen a lot we can provide you with additional containers or increase the frequency of your service.
How often do your employees undergo training?
Our employees receive a great deal of on-going training, specially designed to keep them up to date on everything related to information security. Hands-on training is provided in a classroom setting, online, and in the field... and that means you get the best possible secure service.
Security risk assessment - why is this important and what does it do for me?
A security risk assessment helps you determine the level of information security in your business - and that helps identify security risks and how to put a secure and safe paper shredding programme in place.
How does a security risk assessment work? A Certified Information Security Professional will accompany you on a walk-round of your workplace to observe the flow of confidential information, identify current practices and potential areas of risk. When they are finished, they will sit down with you and review the risks - and solutions. One of the things they'll explain is where to put the Shred-it containers (for example, in the HR or Finance departments, where sensitive documents are often created).
Contact us about having one of our representatives carry out a free Data Security Survey to assess information security risks in your workplace or take our online Risk Assessment Survey. It will help you determine how securely you are managing confidential information and the paper shredding process.
Do you shred residential or home office documents?
Shred-it believes it is important to securely destroy all confidential information, regardless of whether it originates at a residence or business. The ideal solution for you depends on the amount of material that you need shredded. Many of our branches offer walk-in services and we also provide Community Shred-it events, which are organised local events that provide shredding services for the community - often for a minimal donation.
To find out if there is a branch near you offering a walk-in service or a Community Shred-it event, find a Shred-it location near you.
How am I able to determine our environmental contribution?
Shred-it is an environmentally-conscious company that takes recycling very seriously. Every year we provide our clients with a Certificate of Environmental Accomplishment, which shows the number of trees they have saved by using Shred-it's services. It's just part of what we do.
What happens to the paper after it has been shredded?
After the paper has been securely shredded, the confetti-sized pieces are baled and recycled into paper products.